Doubletree By Hilton Edinburgh Queensferry Crossing Review
The hotel was bought over by the Cairn Group of Hotels in 2013 following the previous management company, Delight Hotels, being ousted by the then owner of the property.
Delight Hotels appear to have ran the hotel into the groud and left quite a mess for Cairn Hotels to clear up including unpaid staff salaries and utility bills (see here for more details: https://www.thecaterer.com/articles/348641/queensferry-hotel-fife-left-in-appaling-state-say-new-owners).
Cairn Hotel Group also own the Doubletree by Hilton Newcastle Airport which is a well regarded hotel.
The refurbishment of the hotel is ongoing, but was not intrusive during our stay.
All of the bedrooms have now been fully refurbished to a high standard. There has also been a soft refurbishment completed of reception, restaurant and some other common areas. Cairn Group also plan on adding additional bedrooms to the property with a new extension, along with a leisure centre and new restaurant and bar.
I think they have done a fantastic job getting the place up to scratch thus far, with even the areas that have only had a soft refurbishment looking pretty good (I’ve been in far worse looking Hilton Hotels recently, particularly in Scotland).
Access is easy enough from the A90. There is also direct pedestrian access to the hotel grounds from the Forth Road Bridge. I can’t vouch for public transport links, however their website suggests there is a local bus service to Edinburgh. There is also a train station in North Queensferry with train links to Edinburgh.
Checkin went smoothly and all of the staff were friendly. The staff were very much still learning the Hilton computer system which they had only been switched over to a few days previous to our stay, so things took a little longer than normal but nothing excessive.
All of the paperwork and room key sleeves were Cairn Group branded, so no mention of Doubletree by Hilton on anything, no cookie either which I expected with it only being an affiliate hotel at this stage.
Our room was in the newer part of the hotel which has just had a full refurbishment of the rooms and corridors.
The rooms have been refurbished to a very high standard and offer fantastic views of the bridges and river (assuming you are in a deluxe riverview, otherwise you’ll be onto the back of the hotel).
The room had plenty of storage, a fridge (for your own use), ample amount of sockets (including USB for phone charging), a large desk with the flat screen TV mounted on the wall and most importantly a massive and very comfortable king sized bed.
Nicely done lighting with a variety of options, including a floor level night light which was great for guiding yourself to the toilet during the night without disturbing the other half.
The rooms have absolutely nothing in terms of hotel information/documentation, which I found odd. I suspect they are waiting until the Doubletree rebrand to introduce these, but they really could do with something for now, even if it were just a basic information sheet with items such as breakfast times, checkout times, room service options etc. on there.
Bathroom is on the small side, but modern and clean. There was no bath, only a shower, but it was a large double one with great pressure. Like many of the newer hotels, the shower screen isn’t great and makes it very easy to flood the place if you aren’t careful.
The bathroom has a built in speaker linked to the TV in the bedroom, with a volume control on the inside of the bathroom.
The toiletries on offer are very basic, not the normal Doubletree ones and could do with being improved.
Breakfast is served from 7.00am – 10.00am at the weekend, 6.30am – 9.30am midweek.
It was the normal buffet idea with a reasonably selection, but maybe slightly smaller than the normal Doubletree offering. The food was all of decent quality, however not all of it was kept well stocked or refreshed. Some items were drowned in grease, the scrambled eggs also didn’t look appetising.
Tea/Coffee and toast was ordered at your table and brought over by the staff.
Bars & Restaurants
We ate in the North Shore restaurant for both Lunch and Dinner during our stay and were impressed with the food, value and service on both occasions. I’ve also since visited the restaurant a number of times for meals and had the same positive experience.
If you place your order before 6pm they have a “Twenty’s Plenty” deal in which you get two mains and two soft or alcoholic drinks for £20 which I found to be very good value.
Their chuck steak burger was seriously nice, with lovely hand cut chips and a homemade tomato sauce.
Their main menu in the evening is also reasonably priced and well presented. I had the Confit Duck Leg which was nice, but a bit too salty in my opinion.
Their house wine is reasonably priced at around £15 for a bottle which was nice enough.
Both menus are on the small side, but I found the selection they have to work well and all of the dishes I’ve sampled to be well executed and presented.
You can view both of their menus on the hotels own website at http://www.queensferryfifehotel.co.uk/text-restaurant-page-2288.html
There is ample parking at the front of the hotel which is not charged for. Some of the car park is currently closed off due to the renovation work, but there is still plenty.
On checkin I was given a welcome letter (copy of it to the right, click on it for a full size image) which details some of the benefits available at the hotel. Oddly, there is no mention of room upgrades.
On a stay following this one later in December, I received a room upgrade from a standard room to a deluxe with river view on a points and cash rate, so room upgrades do happen.
I also asked for a late checkout of one hour which was honoured as their standard checkout time is 11am. Unfortunately no one told housekeeping I had requested this, so in the morning I had a mildly irate head housekeeper knocking at my door at 11.15am asking when I was going to leave.
You earn HHonors points on your room rate and incidentals as you would at any Doubletree by Hilton along with stay credit.
Hopefully Cairn Group will duplicate what they have done at their other hotel Doubletree by Hilton Newcastle Airport where they treat Gold and Diamond members well. In Newcastle, Golds get free breakfast, room upgrade (almost all of the time), 2 x drinks vouchers on arrival as standard along with a few other benefits.
This property does not have an executive lounge. I don’t think there are any plans to add one with the refurbishment.
Doubletree By Hilton Queensferry Hotel Images
Doubletree By Hilton Queensferry Contact Information
Doubletree By Hilton Queensferry Email Address: firstname.lastname@example.org
Doubletree By Hilton Queensferry Phone Number: 01383 410000
Doubletree By Hilton Queensferry Address: Queensferry Fife Hotel
St Margaret’s Head
North Queensferry, Fife